Privacy Policy

1. Introduction

Welcome to IVS Chat, a school communication application provided by Iqra Virtual Solutions ("we", "our", or "us"). We are committed to protecting your personal data and your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you use the IVS Chat mobile application and its associated services.

2. Data We Collect

To provide a functional and secure communication experience, we may collect the following types of information:

• Account Information: Name, email address, user account ID, and user role (e.g., student, teacher, coordinator, admin).
• Authentication: Login credentials and session tokens.
• Communication Data: Chat messages, files, images, and attachments shared within the app.
• Notification Data: Push notification tokens to deliver real-time alerts.
• Presence Information: Online/offline status and message read status.
• Audio/Microphone Data: If you use voice or audio features, we may request access to your microphone. This data is used solely for voice/audio communication and is not used for advertising or tracking.
• Technical Logs: Device information, IP addresses, and error logs for debugging and security purposes.

3. How We Use Your Data

We use the collected information for the following purposes:

• Facilitating secure login and account management.
• Enabling communication between assigned teachers, students, and school staff.
• Delivering real-time messages and push notifications.
• Tracking unread message counts and online presence.
• Supporting file, image, and audio message exchanges.
• Ensuring system security and preventing unauthorized access.
• Bug fixing, technical support, and service improvement.

4. Data Sharing and Third Parties

We do not sell your personal data. We only share information with third-party services necessary to provide our features, including:

• Backend/API Services: Our secure servers for data storage and processing.
• Firebase Cloud Messaging (FCM): For delivering push notifications.
• Real-time Messaging Providers: Services like Pusher to enable instant chat updates.
• Hosting Providers: Secure infrastructure for running our applications.

5. Data Security

We implement industry-standard security measures to protect your data, including HTTPS/TLS encryption for data transmission and restricted access to our backend systems. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

6. Account and Data Deletion

Your personal data is retained for as long as needed to facilitate school communication, manage your account, or as required for security, legal, and administrative purposes.

Users may request the deletion of their IVS Chat account and associated data at any time. For more information on what data can be deleted and how to submit a request, please visit our Account Deletion Request page or contact us at support@iqravirtualsolutions.com.

7. Children's Privacy

IVS Chat is designed for authorized school communication between students, teachers, and staff. Use of the app is governed by school policies and authorization. We do not knowingly collect information from children outside the scope of authorized educational use.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Iqra Virtual Solutions

Email: support@iqravirtualsolutions.com